Hermayon
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Terms of Service

Last updated: 17 August 2026

1. Who these terms are with

Hermayon is provided by Sealambda GmbH, Sulzerstrasse 1, 4528 Zuchwil, Switzerland (company no. CHE-267.359.056) ("Sealambda", "we", "us"). These terms govern the Hermayon website and application (the "Service"). By accessing or using the Service you agree to them. If you act for an organization, you confirm you are authorized to bind it and "you" means that organization.

Our Privacy Policy explains how personal data is handled and forms part of these terms.

2. What the Service does

Hermayon is a business shared inbox for Instagram direct messages. It lets an organization connect an Instagram professional account it is authorized to operate, receive and send direct messages, keep conversation and contact context, and give its authorized team members access to that inbox.

3. Your account

  • You must be at least 18 and provide accurate registration information.
  • You are responsible for activity under your account and for keeping sign-in credentials secure. Contact [email protected] promptly if you suspect unauthorized access.
  • You are responsible for the people invited to your organization and the permissions granted to them.

4. Instagram and your platform obligations

When you connect an Instagram professional account:

  • You confirm you are authorized. You represent that you own or are authorized to operate the account and instruct us to access it on your behalf to provide the Service.
  • You remain bound by Meta's rules. Your use must comply with Meta's Platform Terms, Developer Policies, Instagram Terms of Use, Community Guidelines, and messaging restrictions. Where those rules are stricter, they govern.
  • We act as your technology provider. We access platform data on your instruction, keep each Customer's data separate, and do not share it with other Customers.
  • Instagram is outside our control. Meta may change, throttle, suspend, or withdraw an API, permission, or account access. We do not warrant the availability or continuity of Meta's platform.

5. Acceptable use

You must not use the Service to:

  • send spam or message people who have asked you to stop;
  • circumvent Instagram messaging windows, permissions, or platform restrictions;
  • harass, threaten, deceive, defraud, impersonate, or misrepresent a sender;
  • send unlawful, malicious, or rights-infringing content;
  • sell, transfer, or make platform data available to a third party except as needed for your authorized operation of the account;
  • use platform data for unlawful discrimination, surveillance, or eligibility decisions concerning housing, work, insurance, education, credit, benefits, or immigration;
  • probe, scrape, reverse-engineer, overload, or interfere with the Service, or access it by automated means other than interfaces we provide; or
  • resell the Service, except that you may operate it for your own clients when authorized and remain responsible for their compliance.

6. Your data and controller role

You retain your rights in data you and your contacts put into the Service ("Customer Data"). You grant us a limited right to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service.

For personal data about your contacts, you are the controller and we are your processor. You are responsible for a lawful basis, appropriate notices and consents, responding to data subjects, and the content your team sends. We will make a data processing agreement available on request and reasonably assist with applicable assessments and requests.

Disconnection, the 30-day reconnection grace period, and immediate Meta Data Deletion Requests are described in the Privacy Policy.

7. Our intellectual property

The Service, its software, design, and documentation belong to Sealambda and its licensors. These terms grant you a non-exclusive, non-transferable right to use the Service during your subscription. You may provide feedback, which we may use without an obligation to you.

8. Fees

Fees, billing periods, and usage charges are those agreed in writing or shown at purchase and exclude applicable taxes. We may change future-period pricing on 30 days' notice. You may terminate before the new period if you do not accept the change.

9. Service changes

We develop the Service continuously and may add, change, or remove features. We will give reasonable notice of a material reduction where practicable, but may make faster changes to meet security, legal, or Meta platform requirements.

10. Suspension and termination

  • You may stop using the Service and request account closure at any time.
  • We may suspend or terminate access for a material breach, risk to the Service or other Customers, nonpayment, a platform requirement, or a legal obligation, with notice where practicable.
  • On termination your right to use the Service ends and data is handled as described in the Privacy Policy. Export anything you need before closure.

11. Warranties and disclaimers

We provide the Service with reasonable skill and care. To the fullest extent allowed by law, it is otherwise provided "as is", without implied warranties of merchantability, fitness, non-infringement, uninterrupted availability, or any particular commercial result.

12. Liability

To the fullest extent allowed by law, neither party is liable for indirect, incidental, special, consequential, or punitive loss, or lost profits, revenue, goodwill, or data. Our total aggregate liability concerning the Service is limited to fees you paid us in the twelve months before the event, or CHF 500 if no fees were paid.

Nothing excludes liability that cannot lawfully be excluded or limited, including for intent, gross negligence, or death or personal injury caused by negligence.

13. Indemnity

You will indemnify us against third-party claims and platform or regulatory penalties arising from your Customer Data, content sent from your connected account, or your use of the Service in breach of these terms, law, or Meta's rules.

14. Changes to these terms

We may update these terms. We will give at least 30 days' notice of material changes where practicable. Continued use after the effective date means acceptance; you may terminate before then if you do not agree.

15. Governing law and jurisdiction

These terms are governed by Swiss law, excluding conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The parties submit to the ordinary courts of the Canton of Zurich and, where it has jurisdiction, its Commercial Court. Mandatory consumer jurisdiction remains unaffected.

16. General and contact

If a provision is unenforceable, the rest remains effective. A failure to enforce is not a waiver. You may not assign these terms without consent; we may assign them to an affiliate or with a merger or sale. These terms, the Privacy Policy, and any signed order form or data processing agreement are the entire agreement.

Sealambda GmbH
Sulzerstrasse 1
4528 Zuchwil, Switzerland
[email protected]